Company: Zenvy Group
Head Office: Hradecka 2358/16, 130 00 Vinohrady, Prague 3
Contact: cleaning@zenvygroup.com

SECTION 1 — COMPANY STANDARDS

1.1 Mission Statement

Zenvy Group provides reliable, safe, and professional cleaning services while maintaining high hygiene standards, environmental responsibility, and respect for both clients and employees.

1.2 Services

Zenvy Group provides the following services:

• Residential Cleaning

• Commercial & Office Cleaning

• Deep Cleaning

• Move-In / Move-Out Cleaning

• Airbnb & Short-Term Rental Cleaning

• Post-Construction Cleaning

• Specialized Cleaning Services

1.3 Service Standards

All employees are required to:

• Arrive within the scheduled service window

• Wear an approved uniform with visible identification

• Follow the company cleaning checklist

• Respect client property and privacy

• Maintain professional communication at all times

1.4 Quality Assurance

To ensure consistent quality:

• Supervisors conduct random inspections

• Customer feedback is actively tracked

• Corrective training is provided when necessary

• Re-cleaning is scheduled if quality standards are not met

SECTION 2 — EMPLOYEE POLICIES

2.1 Recruitment & Screening

Before deployment, employees must complete:

• Identity verification

• Reference checks

• Background checks where legally permitted

• Mandatory training

2.2 Code of Conduct

Employees must:

• Maintain respectful and professional behavior

• Avoid discrimination or harassment

• Protect client confidentiality

• Follow all safety procedures

• Avoid personal phone use during service

Employees must not:

• Consume client food or beverages

• Bring unauthorized persons to work sites

• Photograph or record client property without consent

• Smoke or use substances during work hours

2.3 Appearance

Employees are required to:

• Wear a clean company uniform

• Use closed, protective footwear

• Tie back hair where necessary

• Maintain proper personal hygiene

2.4 Confidentiality Policy

Employees must:

• Protect client addresses and personal information

• Refrain from discussing client information publicly

• Not share client or business details on social media

2.5 Equipment Use

Employees must:

• Use only approved cleaning products and equipment

• Report any equipment damage immediately

• Not remove company tools from authorized areas

2.6 Disciplinary Actions

Failure to comply with company policies may result in:

• Verbal warning

• Written warning

• Suspension

• Termination in cases of serious misconduct

SECTION 3 — CUSTOMER POLICIES

3.1 Booking Policy

• All bookings must be confirmed through official company channels

• Clients must provide accurate service details

• Safe access instructions must be clearly communicated

3.2 Cancellation Policy

• Free cancellation up to 24–48 hours prior to service

• Late cancellations may incur a fee

• No-show fees may apply

3.3 Payment Policy

Accepted payment methods:

• Bank transfer

• Debit or credit card

• Mobile payments

Payment timing:

• Prepaid services or payment immediately after service completion

3.4 Satisfaction Guarantee

Clients must report any issues within 24 hours of service completion.

Depending on the situation, Zenvy Group may offer:

• Re-cleaning

• Partial refund

• Service credit

3.5 Damage & Liability

• All incidents must be reported immediately

• An internal investigation will be conducted

• Claims are processed within a defined timeframe

• Insurance coverage is applied when applicable

SECTION 4 — HEALTH & SAFETY

4.1 Personal Protective Equipment (PPE)

Mandatory PPE includes:

• Gloves

• Masks where required

• Protective footwear

4.2 Chemical Safety

Employees must:

• Use only approved cleaning chemicals

• Follow manufacturer instructions

• Clearly label all containers

• Store chemicals safely and securely

4.3 Workplace Safety

Employees are required to:

• Report hazards immediately

• Avoid unsafe electrical usage

• Use ladders safely

• Follow proper lifting procedures

4.4 Incident Reporting

All injuries, accidents, and near misses must be reported to management within 24 hours.

SECTION 5 — EUROPEAN COMPLIANCE ADDENDUM

5.1 GDPR Data Protection

Zenvy Group commits to:

• Collecting only necessary personal data

• Storing data securely

• Restricting access to authorized personnel

• Allowing data access or deletion requests

• Obtaining explicit consent for marketing communications

5.2 Employment Compliance

• Written employment contracts are issued

• Paid leave is provided according to national laws

• Overtime is tracked and compensated

• Equal opportunity employment practices are enforced

5.3 Environmental Compliance

• Environmentally approved cleaning chemicals are used where required

• Local waste disposal regulations are followed

• Restricted cleaning substances are avoided

Contact Information

If you have any questions or comments regarding this policy or related statements, please contact:

Katerina Hejova
Hradecka 2358/16
130 00 Vinohrady, Prague 3
Czech Republic

Company ID: 19674805
Website: https://www.zenvygroup.com
Email: cleaning@zenvygroup.com
Phone: +420 731 953 851